Custom Requirement
This Privacy Policy applies to the website https://www.kindomcraft.com (hereinafter referred to as “Website”), owned and operated by KingdomCraft (“we”, “us”, “our”). This policy explains how we collect, use, store, share and protect your personal information when you browse our website, submit inquiries, request quotes, place orders for custom‑made metal crafts including lapel pins, challenge coins, medals, key‑chains, trading pins and other promotional gifts, and interact with our online services.
By accessing and using our website, you acknowledge you have read and agree to be bound by this Privacy Policy. If you disagree with any part of this policy, please do not use our website.
We collect personal data you submit actively when you fill in contact forms, request free quotes, send emails, register an account, place orders or communicate with our sales team:
Full name, company name, job title
Email address, phone / WhatsApp number
Billing and shipping postal address
Order‑related content: custom artwork files, product requirements, order quantity, project notes
Payment‑related information (we do not store full credit‑card details; payment processing is handled by authorized third‑party payment providers)
Messages, feedback and other content you send to our customer care team.
When you visit our website, our servers and analytics tools automatically gather non‑identifiable or pseudonymous information:
IP address, browser type & version, device information, operating system
Access timestamp, pages viewed, time spent on pages, click paths, referring website URL
Cookie and web‑beacon data.
We do not intentionally collect sensitive personal information such as racial data, religious beliefs, health information unless you voluntarily send such content within your message.
We process your personal data for the below‑listed legitimate business purposes:
Respond to your inquiries, provide free quotation service, communicate on custom artwork, moulding, production progress and order follow‑ups.
Process, produce, fulfill and deliver your custom‑craft orders; arrange logistics and shipping services.
Maintain website function, optimize product display, improve our custom‑manufacturing service and customer experience.
Send you service‑related notifications: order confirmation, production updates, shipping tracking, after‑sales support information.
Send optional marketing emails about new products, promotional offers and factory updates. You may unsubscribe from marketing emails at any time via the unsubscribe link inside each email.
Detect fraud, secure website operation, resolve disputes and enforce our website terms.
Comply with applicable local, international legal and regulatory obligations.
We will NOT sell your personal information to any third‑party for commercial profit.
Our website uses cookies and similar tracking tools. Cookies are small text files saved on your browser.
Necessary Cookies: Required for basic website navigation, form submission and quote request function; cannot be disabled.
Analytics & Performance Cookies: Help us understand visitor behavior, measure website traffic so we improve page performance.
Marketing Cookies: Used to deliver relevant product advertisements.
You can modify your browser settings to reject or delete cookies. Please note blocking cookies may cause some website functions (such as quote‑request form) to work abnormally.
We only share your personal data under limited circumstances as follows:
Authorized third‑party service vendors: We share necessary data with trusted service providers who perform business operations for us under strict data‑protection contracts:
Payment processors: handle transaction settlement
Logistics / shipping carriers: receive delivery name and address for goods shipment
Cloud hosting, IT support and website analytics providers. All third‑party partners are prohibited to reuse your personal data for their independent marketing purposes.
Legal requirement: We may disclose information if required by law, court order, government regulatory request, or to protect our legal rights, property and safety as well as the safety of our customers.
Business transfer: In case of company merger, acquisition or asset transfer, customer personal data may be transferred as part of business assets; you will be notified via website notice of such change of data controller.
Except for above situations, we will not release your personal information to outsiders without your explicit consent.
We apply reasonable technical and organizational security measures to safeguard your personal information against unauthorized access, loss, alteration or leakage. These include encrypted website transmission, access permission control and internal data security management.
⚠️ Please be reminded that no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security of data transmitted over the internet. You shall keep your account login credentials confidential.
We keep your personal information only as long as necessary for the purposes collected:
Order‑related data: Retain for the full order lifecycle plus the period required for after‑sales service, warranty handling and legal compliance requirements.
Marketing contact data: Keep until you opt‑out of marketing communications.
General inquiry records: Preserve for reasonable business follow‑up cycle. When your data is no longer needed, we will securely delete or anonymize it.
Subject to applicable local data‑protection laws (such as GDPR for EU visitors, CCPA for California users), you have the following rights:
Right to access: Request a copy of personal data we hold about you.
Right to correction: Request to modify inaccurate or incomplete personal information.
Right to erasure: Request deletion of your personal data (excluding data we must retain for legal or order‑fulfillment obligations).
Right to restrict or object to certain data processing.
Right to data portability.
Right to opt‑out of marketing emails.
To exercise above rights, please send an email to our designated contact mailbox. We will respond to valid requests within legally required time frame.
Our website is targeted at business‑to‑business (B2B) adult customers. We do not knowingly collect personal information from children under 16 years old. If you believe we have collected information from a minor, please contact us immediately and we will delete such data promptly.
Our website may contain hyperlinks pointing to external third‑party websites. We have no control over the privacy practices of those external sites. This Privacy Policy applies only to kindomcraft.com. We recommend you read the privacy policy of every website you visit.
We reserve the right to update this Privacy Policy at any time. When revisions take place, we publish the revised version on this page with updated “Last Updated” date. Continued use of our website after changes are posted means you accept the revised policy. Please check this page periodically.
